Privacy Policy

Last updated: 7 November 2026

Just Wheelie Bins ("we", "us", "our") is a small Australian business based in Geelong, Victoria. We respect your privacy. This policy explains, in plain English, what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

Contact details: your name, email address and phone number.
Order and delivery details: your billing and delivery address, what you ordered, delivery notes and pickup arrangements.
Payment details: the payment method you used and confirmation that you paid. Card payments are handled by Shopify Payments and PayPal. We never see or store your full card number. If you pay by bank deposit, we see the name and reference on the deposit.
Messages: anything you tell us when you email, call or message us.
Website use: information about your device and browser, your IP address and how you use our website, collected through cookies (see below).

You can browse our website without telling us who you are. If you don't give us the details we need, we may not be able to process or deliver your order.

Why we collect it

To process, deliver and support your order, including arranging delivery or a yard pickup.
To take payment and prevent fraud.
To answer your questions and provide after-sales support, refunds and warranty help.
To keep business and tax records as required by Australian law.
To improve our website and products.
To send you news and offers, but only if you have agreed to receive them.

Who we share it with

We only share what is needed to do the job. We do not sell your personal information.

Shopify, which runs our online store and stores order information.
Payment providers: Shopify Payments, PayPal and our bank.
Couriers and freight carriers, including Australia Post, and our own delivery drivers, who need your name, address and phone number to deliver your order.
Our IT, email and accounting service providers.
Government authorities or others, where the law requires or allows it.

Cookies and analytics

Our website uses cookies and similar technology from Shopify and Google (for example Google Analytics and Google Search tools) so the store works properly, remembers your cart and helps us understand how people use the site. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work properly without them.

Storing your information overseas

Shopify, Google and PayPal store and process information on servers that may be outside Australia, including in Canada, the United States and other countries. We use these well-known providers because they have strong security and privacy protections. By using our website and placing an order, you acknowledge that your information may be stored and processed overseas.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Access to our store systems is limited to people who need it and protected by passwords. When we no longer need your information, and the law no longer requires us to keep it, we delete it or remove anything that identifies you.

Marketing and how to opt out

We will only send you marketing emails or messages if you have agreed to receive them. Every marketing email has an unsubscribe link, or you can email us and we'll take you off the list. We will still send messages about your orders.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We may need to confirm who you are first. We will respond within 30 days. There is no charge for asking.

Shopify's own privacy features

Our store is hosted by Shopify. Shopify also collects some information about how you use our store to provide and improve its services, and for its enhanced features. For that information, Shopify is responsible for handling your requests. You can read the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.

Links to other websites

Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices, so please read their privacy policies.

Complaints

If you are unhappy with how we have handled your personal information, please email us first and we will try to fix it within 30 days. If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.